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Trends
Gambling is an important sector of the leisure market in terms of employment and its broader economic contribution, both in Great Britain and across the world.
Operating in highly regulated markets, our focus is on providing a distinctive gambling experience that entertains and ensures that we deliver value to all our stakeholders.
Regulatory pressures, changing consumer habits and the economic impact of inflation have all had an impact on the industry, with the potential for further market consolidation.
We believe Rank remains well positioned to manage the risks arising from these changes and will seek to benefit from the opportunities they present.
Regulation is central to our industry landscape, with the changing interpretation of regulations by the UK Gambling Commission putting pressure on operators in the market.
Our wealth of industry experience means we have strong processes and proprietary technology solutions in place to support our business.
We have a good working relationship with regulators and welcome the much-needed land-based reforms.
Customer behaviours are constantly changing but venues continue to play a huge role in differentiating our offer in the market. Since the pandemic, we have seen a lasting impact on some of our customers, particularly in older customer segments in our Mecca venues, but we still enjoy strong customer loyalty.
We are using customer insights to understand how we can deliver exciting and distinctive experiences that are engaging, safe and represent value for money.
We continue to develop new games and formats, build our digital capability and scale, and evolve the customer offer at our venues.
Economic pressures are a key factor for the industry with higher costs of operation (employment costs, utilities, supplies).
We are able to manage our input costs due to our large scale, and to allocate resources across the estate to better meet customer demand.