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Strategy
Our strategy is focused on generating long-term sustainable shareholder value. We have made considerable progress which ensures significant opportunity in the next phase of the plan.
Outlook for 2024/25
- Single membership system for Mecca customers
- New joint liquidity Mecca game, across venues and online
- Enracha brand to be standardised cross-channel
- In-house-developed Mecca app
- Ongoing technology development to support our single view of a customer
- Ongoing product development to drive distinctiveness through offering popular venue games online
Outlook for 2024/25
- Through our Next Gen project we will deliver more tailored customer experiences, promotions and functionality
- Launch live streams and chat for sports through YoSports.es
- Develop our Spanish online bingo platform to further improve its resilience and ability to scale
- Complete the licensing process to launch Yo Bingo in Portugal
Outlook for 2024/25
- Major refurbishment programmes at three Grosvenor venues, including The Victoria casino in London
- Upgrade of 200 gaming machines in Grosvenor
- Refurbishment of a further eight Mecca gaming machine areas
- External upgrades to an additional five Mecca venues
- Investments in new bingo display screens in a number of Mecca venues to support a more experiential gaming experience
- Additional 1,000 new gaming machines rolled out across the Mecca estate
Outlook for 2024/25
- Continue the development of our people systems ensuring we drive operational efficiencies through payroll optimisation
- Roll out a Group-wide volunteering policy aimed at offering volunteering opportunities to help our local communities and our charity partner, Carers Trust
- Baselining of Group-wide Scope 3 emissions to be completed with an approved reduction action plan
Outlook for 2024/25
- Upon receiving clarification regarding the implementation of the Gambling Act Review, the Group will complete the delivery of the required changes, specifically regarding customer affordability, slots staking limits and marketing preferences
- Continue to develop Grosvenor’s approach to safer gambling with more personalised customer journeys based on individual risk and affordability
- Continue our focus on delivering safer gambling interactions through great customer service