Financial performance

Financial KPIs

Underlying* net gaming revenue (‘NGR’)

Underlying NGR is an indicator of the Group’s top-line growth. It is revenue retained from the amounts staked after paying out customer winnings and deducting customer incentives. Underlying NGR increased by 9% in the year with all business units in growth.

Underlying* operating profit/(loss)

Underlying operating profit provides a picture of the underlying performance and is a key indicator of the Group’s success in delivering top-line growth while controlling costs. Underlying operating profit increased 131% in the year with all business units in growth.

Net debt

Net debt is calculated as total borrowings less cash and short-term deposits. Net debt decreased in the year due to improvements in cash generated from operations.

Underlying* EPS

Underlying EPS is a key indicator of the Group’s growth before allowing for separately disclosed items. Underlying EPS increased to 5.9p.

Stakeholder KPIs

Customer net promoter score (‘NPS’)

NPS is a key indicator of customer loyalty by looking at their likelihood of recommending our offer. Customer NPS increased to 52 from 43 in the prior year.

Colleague net promoter score (‘eNPS’)

NPS is a key indicator of colleague engagement and loyalty towards the Group. Colleague NPS increased to 39 from 14 in the prior year.

Dividend per share

Dividend per share is the sum of declared dividends issued by the Company for every ordinary share outstanding. The continuing recovery in profitability combined with the Group’s balance sheet strength gives the Board the confidence to propose a resumption of ordinary dividend payments.