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Grosvenor venues
The UK’s largest multi-channel casino operator with 51 venues. The brand offers a range of casino table games, including roulette, blackjack, baccarat and poker as well as electronic roulette and gaming machines alongside bars, restaurants and broader entertainment experiences.
2023/24 Strategic KPIs
Strategic Pillar 1 – Provide a seamless and tailored experience
Percentage of Grosvenor venues customers that play with us online
5%
Strategic Pillar 1 – Provide a seamless and tailored experience
Percentage of Grosvenor digital NGR from cross-channel customers
30%
Strategic Pillar 3 – Continuously evolve our venues estate
Grosvenor venues NGR
£331.3m
Strategic Pillar 3 – Continuously evolve our venues estate
Grosvenor venues strategic investment
£14.0m
Strategic Pillar 3 – Continuously evolve our venues estate
Grosvenor venues Net Promoter Score
71
Strategic Pillar 5 – Build sustainable relationships with our customers
Grosvenor venues customer safer gambling feedback score
84%
2023/24 Financial KPIs
| 2023/24 £m | 2022/23 £m | Change | |
|---|---|---|---|
| LFL1 Net Gaming Revenue | 331.3 | 305.0 | 9% |
| London | 108.1 | 98.0 | 10% |
| Rest of the UK | 223.2 | 207.0 | 8% |
| Total Net Gaming Revenue | 331.3 | 306.3 | 8% |
| Underlying2 LFL1 operating profit | 23.7 | 16.7 | 42% |
| Total profit/(loss) | 16.5 | (35.4) | – |
1. Results are presented on a like-for-like (‘LFL’) basis which removes the impact of club openings, club closures, foreign exchange movements and discontinued operations.
2. Before the impact of separately disclosed items.