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Mecca venues
Our community-gaming brand for the UK market. A national portfolio of 52 venues offering bingo, gaming machines, great value food and drink and live entertainment.
2023/24 Strategic KPIs
Strategic Pillar 1 – Provide a seamless and tailored experience
Percentage of Mecca venues customers that play with us online
10%
Strategic Pillar 1 – Provide a seamless and tailored experience
Percentage of Mecca digital NGR from cross-channel customers
20%
Strategic Pillar 3 – Continuously evolve our venues estate
Mecca venues NGR
£138.6m
Strategic Pillar 3 – Continuously evolve our venues estate
Mecca venues strategic investment
£5.0m
Strategic Pillar 3 – Continuously evolve our venues estate
Mecca venues Net Promoter Score
78
Strategic Pillar 5 – Build sustainable relationships with our customers
Mecca venues customer feedback score on safer gambling
84%
2023/24 Financial KPIs
| 2023/24 £m | 2022/23 £m | Change | |
|---|---|---|---|
| LFL1 Net Gaming Revenue | 138.6 | 127.9 | 8% |
| Total Net Gaming Revenue | 138.9 | 136.3 | 2% |
| Underlying2 LFL1 operating profit/(loss) | 3.9 | (5.6) | – |
| Total (loss) | (1.7) | (74.1) | 98% |
1. Results are presented on a like-for-like (‘LFL’) basis which removes the impact of club openings, closures, acquired businesses, foreign exchange movements and discontinued operations.
2. Before the impact of separately disclosed items.